Accessibility
Hastings Highlands is committed to removing barriers to ensure that all services and programs are accessible to everyone. We follow the regulations listed within the Accessibility for Ontarians with Disabilities Act (AODA). The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides for the establishment of accessibility standards. The purpose of the Accessibility Standards is to set requirements in a number of key areas, such as:
- Customer Service
- Employment
- Information and Communications
- Transportation
- Design of Public Spaces
Learn about Ontario’s AODA laws and standards, our action plan and progress in becoming accessible for people with disabilities by 2025.
Annual Accessibility Status Reports
The Municipality is required to provide an annual update in order to inform the public of the measures taken to improve accessibility in accordance with provincial legislation.
The Annual Status Report provides an update on the actions taken to implement the 2023-2027 Multi-Year Accessibility Plan.
2023 Annual Accessibility Status Report (PDF)
2024 Annual Accessibility Status Report (PDF)
2023 Accessibility Compliance Report (Every 2-Years)
Under the Accessibility for Ontarians with Disabilities Act, public-sector organizations must complete accessibility compliance reports every two (2) years.
The Accessibility Compliance Report is a self-assessment of an organization’s status in terms of compliance with all provincial accessibility requirements and legislation
Accessible Customer Service
The Municipality of Hastings Highlands promotes the openness, transparency and accountability of its work and business. It uses various tools to share information and is committed to communicating and engaging with residents, visitors, and stakeholders in a variety of ways that work best for all users, including social media.
Hastings Highlands Customer Service Policy aims to address the following:
- The provision of goods and service to persons with disabilities;
- The use of assistive devices by persons with disabilities;
- The use of service animals by persons with disabilities;
- The use of support person by persons with disabilities;
- Notice of temporary disruptions in services and facilities;
- Training;
- Customer feedback regarding the provision of goods and services to persons with disabilities; and
- Notice of availability and format of documents.
Hastings Highlands Accessible Customer Service Policy (PDF)
Alternate Formats and Communication Supports
The Municipality will provide, or arrange for alternate formats or communication supports for persons with disabilities. The cost of these goods and services will be no greater than the regular cost charged to others. To request an alternate format or for communication support, please complete the Municipality's 'Accessible Information Request Form' below or contact the Office of the Clerk, [email protected] 613-338-2811 ext.277.
Examples of alternate formats or communication supports:
- Information printed in a larger size, font, or with improved colour contrast
- Alternative language formats i.e. 'Plain Language' or Non-English
- Alternate electronic formats (Word, HTML, Rich Text, PDF)
- Audio Alternative formats
- Online Form - Accessible Information Request Form
- PDF Form - Accessible Information Request Form
Accessibility Feedback and Comments
The Municipality of Hastings Highlands would like your input on improving Accessibility throughout Hastings Highlands. Please take a few minutes to complete our Accessibility Feedback and Comment Form and let us know what you think.
Accessibility Feedback and Comment Form (PDF)