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Accessibility & Communication Supports

Hastings Highlands is committed to removing barriers to ensure that all services and programs are accessible to everyone. We follow the regulations listed within the Accessibility for Ontarians with Disabilities Act (AODA). The Accessibility for Ontarians with Disabilities Act, 2005, (AODA) provides for the establishment of accessibility standards. The purpose of the Accessibility Standards is to set requirements in a number of key areas, such as: 

  • Customer Service
  • Employment
  • Information and Communications
  • Transportation
  • Design of Public Spaces

Learn about Ontario‚Äôs AODA laws and standards, our action plan and progress in becoming accessible for people with disabilities by 2025.


2018-2022 Multi-Year Accessibility Plan

The Municipality of Hastings Highlands strives to meet the needs of those with disabilities and is working hard to remove and prevent barriers to accessibility and fulfill our requirements under the Accessibility for Ontarians with Disabilities Act. The 2018-2022 Accessibility Plan provides Hastings Highlands with the framework required to meet accessibility requirements, goals and deadlines. The Municipality publishes Annual Accessibility Status Reports which define our annual progress in meeting these goals.


Annual Accessibility Status Reports


Accessible Customer Service Policy

The Municipality of Hastings Highlands promotes the openness, transparency and accountability of its work and business. It uses various tools to share information and is committed to communicating
and engaging with residents, visitors, and stakeholders in a variety of ways that work best for all users, including social media.

Under the AODA, the accessible Standards for Customer Service (Ontario Regulation 429/07) came into force and effect on January 1, 2008. The Municipality’s Accessible Customer Service Policy is to provide compliance to these Standards by addressing the following:

  • The provision of goods and service to persons with disabilities.
  • The use of assistive devices by persons with disabilities.
  • The use of service animals by persons with disabilities.
  • The use of support person by persons with disabilities.
  • Notice of temporary disruptions in services and facilities.
  • Training

Communication Supports and Alternate Formats

The Municipality will provide, or arrange for accessible formats or communication supports for persons with disabilities. The cost of these goods and services will be no greater than the regular cost charged to others. To request an alternate format or for communication support, please contact the Clerk’s Office at 613-338-2811 extension 277 or by email to [email protected]


Feedback and Comments

The Municipality of Hastings Highlands would like your input on improving Accessibility throughout Hastings Highlands. Please take a few minutes to complete our Accessibility Feedback and Comment Form and let us know what you think.