Skip to content

9-1-1 Police/Fire/Ambulance

9-1-1 is reserved only for true emergency situations in which there is a definite, likely or uncertain threat to life, health or property. Be sure to dial 9-1-1 only when the situation you are reporting requires an immediate response by police, EMs or fire.

Specific Ambulance Information:

  • What type of injury? Head injury, heart attack, cut, broken bone, etc
  • Extent of the injury: breathing, feels ill, uncontrolled bleeding
  • Any pre-existing conditions or medications
  • Be prepared to stay on the line for pre-arrival instructions. You may be asked to hold on the line while the ambulance is dispatched

Specific Police Information:

  • Type of crime or assistance requested
  • When did it occur?
  • Information concerning the number of persons, their descriptions and any weapons?
  • Descriptions of vehicles, license plate numbers and directions of travel.

Specific Fire Information:

  • What Municipality or area are you calling from?
  • Type of emergency: fire, medical or rescue?
  • Is everyone out of the building?
  • Are hazardous materials involved?

Remember: every non-emergency call on 9-1-1 ties up a critical life line while someone with a real emergency may be impacted.


9-1-1- is a simple easy to remember telephone number to contact Police, Fire and Ambulance. Our enhanced system allows for direct routing to our answering point followed by a transfer to the appropriate emergency service. Your telephone number and location of the telephone will be displayed. However, Wireless (Cell) or PCS (VoIP) telephones may not display and in this case you will have to give the operators your location, nearby intersections or directions and a phone number for call back purposes. All calls to 9-1-1 on Cells or from a payphone are free. Some Business Phones/PBX systems (dial “9” for outside line) will show the 9-1-1 Operator the company name and location of the head office but not the address the call is coming from, so it will be important to confirm your address carefully. Speak to your telephone supplier for upgrades to change the location information to the actual address for 9-1-1 purposes.

Parents and teachers are encouraged to discuss 9-1-1 with children regularly and emphasize memorization of family names, address, telephone number and how to reach parents when out.
Assure them the person who picks up works for 9-1-1 and wants to help them. They now become the eyes and ears for the call taker, staying calm and listening carefully will get help faster. 9-1-1 call takers will stay on the phone with them until help arrives and they are safe. In situations where they are not able to talk or have to leave, keep the phone off the hook or cell’s on so the call taker can hear what is going on.

Seniors are reminded to keep emergency information in large print, near the phone for easy access in an emergency. If you call at night remember to turn on your outdoor lights and unlock a door for emergency personnel to access your home.

If you live in an apartment try to have someone meet the emergency personnel in the lobby. If you need assistance finding community or social service resources dial “211” helpline for free live answer 24/7.

If you Accidentally Dial 9-1-1

Stay on the line until the 9-1-1 Operator answers to verify there is no emergency.

If you hang up the Police will call you back. If the Police do not get an answer, they will attend the address to verify the situation.

Please follow these simple tips to help prevent unnecessary calls:

  • Protect your cellphone by storing it
  • Use a case or holster to protect it.
  • Use your cellphone’s key lock.
  • Don’t program 9-1-1 into any telephone
  • Please do not test 9-1-1 to see if it’s working.
  • Do not give children old cell phones to play with they can still dial 911 if the battery is charged
  • Dialling New Deli, India-the area code is “91”, city code is “11”, don’t forget to use international prefix of “011” before the country