The Municipality’s complete road infrastrucuture system spans a total of 486 kilometeres, primarily in a rural setting, with small areas of semi-urban and urban development. The Municipality of Hastings Highlands controls and maintains fifteen bridges (15) and structures within it’s road system.
Need to Report an Issue or Concern? Submit a Customer Service Request (CSR)
- Step 1 – Report the problem or concern (pothole, snow clearing, downed sign etc.) by submitting a Customer Service Request (in-person, by phone, email or on our website).
- Step 2 – You will receive a notification acknowledging receipt of your customer service request along with a case number assigned to your request.
- Step 3 – Once we have closed/completed your request you will receive a notification.
For more information and alternative ways to contact the Municipality visit our Customer Service Management Page.
For after hours emergency: call 1-888-408-5143.
Minimum Maintenance Standards
The Municipality of Hastings Highlands level of service complies with Minimum Maintenance Standards as defined in O. Reg. 366/18 under the Municipal Act, 2001
Winter Road Maintenance
In the winter, our staff is busy plowing, sanding and salting the Municipal roads. During snow storms and bad weather, high priority roads (such as bus routes) are plowed and sanded first and often. We are legally obligated to maintain these priority roadways. We ask residents on a secondary roadways to please be patient.
How can you help us to provide the best service
Protect Your Mailbox
Mailboxes not used during the winter, should be removed (that includes the post). Most often when mailboxes are damaged, it is because the plowed snow accumulates causing increasing weight and pressure against these boxes over the course of the winter. It is each resident’s responsibility to keep the area around their mailbox clear of snow. We suggest summer residents have a temporary installation for their mailbox. Mailboxes damaged by snow load from plow equipment will not be replaced by the Municipality. The Municipality will replace a damaged mailbox if the damage is deemed to result from a direct hit by plow equipment. Should your mailbox be damaged, please contact the Municipal office. An inspection and assessment will be made by the Working Foreman and reported to the Manager of Operations.
Pursuant to ByLaw 2020-009 ‘No person shall park a motor vehicle on any of the streets or highways or nearby boulevards in a manner that interferes with the clearing of snow from a highway between the hours of 12:00 midnight and 7:00 a.m. Eastern Standard time from the fifteenth (15th) day of October in any given year to the fifteenth (15th) day of April inclusive, in the following year.’
Snow on Roadways
Under the Ontario Highway Traffic Act, it is illegal to shovel, blow or plow snow onto a roadway. This action is also very dangerous and can cause oncoming vehicles to lose control. Please use caution when clearing your driveway and always be aware of the traffic around you. Section 181 of the Highway Traffic Act R.S.O 1990, cH 8
Summer Dust Control
Gravel roads can create a great deal of of dust during the summer months. Calcium chloride is used to reduce dust levels caused by the movement of traffic on dry roads. Dust control is costly and has a slight environmental impact on the surrounding area. For this reason, dust control is applied once per year in late June. We rely on the wet spring conditions to provide a natural dust control for as long as possible. In the drier, hotter months the applied dust control will provide more effective treatment. As funds allow, gravel roads throughout the Municipality are being hard surfaced to eliminate this need for dust control measures.
Spring Half Loads
Spring half load signage is put up each Spring. Half loads protect our roads from excessive damage while the winter frost is coming out of the roads.
Bylaw 2020 030 Reduced Load Period on Municipal Roads
Bylaw 2012-089 Half Load Restrictions on Highway 62 from ANAF Road to the East Boundary of the Municipality of Hastings Highlands.